Return policy
Right to withdraw from the contract
Withdrawal period: Customers have the right to withdraw from the contract without giving a reason within 14 days from the day of receiving the goods.
Withdrawal procedure: To exercise the right to withdraw from the contract, inform us by e-mail at the address shop@giblock.fun or in writing to the address FOMIQA s.r.o., Hviezdoslavova 553/6, Sabinov 08301, Slovakia with a clear declaration of withdrawal from the contract. You can use ours form to withdraw from the contract, but it is not mandatory.
Consequences of withdrawal from the contract
Refunds: Upon cancellation, we will refund you all payments, including delivery costs (excluding additional costs incurred by choosing a delivery method other than the cheapest standard method offered), without undue delay, no later than 14 days after receiving your notice of cancellation. We will make the payment in the same way as the original transaction was made, unless otherwise agreed.
Return of goods: Send the goods back to the address FOMIQA s.r.o., Hviezdoslavova 553/6, Sabinov 08301, Slovakia, without unnecessary delay, no later than 14 days after the notification of withdrawal from the contract. The deadline is considered to have been met if you send the goods before it expires.
Cost of returning goods: You bear the direct costs associated with returning the goods.
Liability for impairment: You are responsible for the decrease in the value of the goods due to their use in a way other than what is necessary to familiarize yourself with the nature and properties of the goods.
Exceptions to the right of withdrawal
The right to withdraw from the contract cannot be applied to goods that have been modified according to the customer's requirements, to goods subject to rapid deterioration or to goods that have been irreversibly mixed with other goods after delivery.
Claiming defective goods
Error message: If you discover an error in the purchased goods, please inform us as soon as possible via e-mail at the address shop@giblock.fun with a description of the error and possibly photos.
Complaint procedure: After receiving your notification, we will inform you of the next step, including the possibility of repair, exchange or refund.
Claim costs: In the case of a justified complaint, we bear the costs of repairing or replacing the goods, including the costs of transport. You can use ours attached complaint protocol, but it is not mandatory.